1. Introduction

Ralfas Consulting S.L. (hereinafter, “the Company”) is committed to protecting the privacy of all users who access the website www.ralfasconsulting.com (hereinafter, “the Website”). This Privacy Policy outlines how we collect, use, and protect the personal information of our Website users, in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

2. Data Controller

Controller: Ralfas Consulting S.L.
CIF: B63813711
Registered Address: Calle Isaac Peral, 73, Terrassa, 08224, Barcelona, Spain
Email: info@ralfasconsulting.com

3. Personal Data Collected

The Company may collect the following personal data from users:

• Identification data: Name, surname, email address, phone number, and postal address.
• Browsing data: IP address, browser type, access times, pages visited, and other navigation-related data.
• Data provided through forms: Information voluntarily submitted by users via the Website’s forms.

4. Purpose of Data Processing

The Company will process users’ personal data for the following purposes:

• Customer relationship management: To handle queries, requests, or any type of petition submitted by users through the Website’s contact forms.
• Sending commercial communications: To send commercial communications about our products and services, provided the user has given explicit consent.
• Improvement of the Website: To enhance the functionality and content of the Website based on analysis of users’ browsing data.

5. Legal Basis for Data Processing

The legal basis for processing users’ personal data is:

• Consent of the data subject: Users’ acceptance of this Privacy Policy by ticking the corresponding box on the Website’s forms.
• Legitimate interest of the Company: To improve our services and products, as well as to ensure the security of the Website.

6. Data Retention

The personal data provided will be retained as long as there is a contractual or commercial relationship with the user, as long as no deletion is requested, and for the period during which legal liabilities may arise from the services provided.

7. Users’ Rights

Users have the right to:

• Access: Request access to their personal data processed by the Company.
• Rectification: Request correction of inaccurate or incomplete data.
• Deletion: Request the deletion of their personal data when, among other reasons, the data is no longer needed for the purposes for which it was collected.
• Objection: Object to the processing of their personal data.
• Data portability: Request the transfer of their personal data to another data controller.
• Restriction of processing: Request the restriction of the processing of their personal data under certain circumstances.

To exercise these rights, users may send a written request, accompanied by a copy of their ID card or equivalent identification document, to the email address info@ralfasconsulting.com.

8. Security Measures

The Company has adopted the necessary technical and organizational measures to ensure the security of personal data and to prevent its alteration, loss, unauthorized processing, or access, in accordance with the state of technology, the nature of the stored data, and the risks to which it is exposed.

9. Changes to the Privacy Policy

Ralfas Consulting S.L. reserves the right to modify this Privacy Policy to adapt to legislative, jurisprudential, or interpretative developments by the Spanish Data Protection Agency. In such cases, the Company will announce these changes on the Website prior to their implementation.

10. Contact

If you have any questions about this Privacy Policy, you can contact us at the following email address: info@ralfasconsulting.com.